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The Publisher
金琅学术出版社隶属于
OmniScriptum S.R.L.
公司地址：
120 High Road, East Finchley
London, N2 9ED
United Kingdom
Str. Armeneasca 28/1, office 1
Chisinau, MD-2012,
Republic of Moldova
邮箱：info@omniscriptum.com
公司注册号码：1018600021562
董事: Ieva Konstantinova (CEO), Victoria Ursu
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Meet Elena Chercunova - Customer Service Assistant at Omniscriptum 📚
Every day, Elena supports authors and customers worldwide, helping them navigate the publishing process with clear communication and a thoughtful, human approach.
𝙌: 𝙒𝙝𝙖𝙩 𝙞𝙨 𝙢𝙤𝙨𝙩 𝙞𝙢𝙥𝙤𝙧𝙩𝙖𝙣𝙩 𝙬𝙝𝙚𝙣 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙣𝙜 𝙬𝙞𝙩𝙝 𝙖𝙪𝙩𝙝𝙤𝙧𝙨?
The most important thing is being clear, supportive, and responsive. Authors often have a lot of questions and emotions tied to their work, so I focus on listening carefully, providing accurate information, and making sure they feel heard and valued throughout the publishing process.
𝙌: 𝙒𝙝𝙖𝙩 𝙙𝙤 𝙮𝙤𝙪 𝙚𝙣𝙟𝙤𝙮 𝙢𝙤𝙨𝙩 𝙖𝙗𝙤𝙪𝙩 𝙮𝙤𝙪𝙧 𝙬𝙤𝙧𝙠 𝙞𝙣 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚?
I enjoy building relationships with authors and helping them move forward with their publishing goals. It’s rewarding to guide them through different stages, answer their questions, and be part of their journey from idea to publication.
𝙌: 𝙒𝙝𝙖𝙩 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨 𝙙𝙤 𝙮𝙤𝙪 𝙛𝙖𝙘𝙚 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙧𝙤𝙡𝙚, 𝙖𝙣𝙙 𝙝𝙤𝙬 𝙙𝙤 𝙮𝙤𝙪 𝙝𝙖𝙣𝙙𝙡𝙚 𝙩𝙝𝙚𝙢?
One of the main challenges is managing different expectations and timelines. I handle this by staying organized, communicating transparently, and setting realistic expectations. I also try to remain calm and solution-oriented, even in more complex situations.
𝙌: 𝙒𝙝𝙖𝙩 𝙞𝙨 𝙮𝙤𝙪𝙧 𝙛𝙖𝙫𝙤𝙧𝙞𝙩𝙚 𝙗𝙤𝙤𝙠?
One of my favorite books is The Master and Margarita by Mikhail Bulgakov. I appreciate its unique blend of satire, fantasy, and philosophical depth, and it’s a story that stays with you long after you finish reading.
✨ Behind every message, there is a real person supporting your publishing journey.
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